FAQs

Frequently Asked Questions

We get a lot of questions, each print job is case by case due to our handling of each custom project. Here are a few questions most frequently asked, take a look and feel free to contact us with any further questions or to just get your quote started.

  • How do I request a quote?
    You can send us an email with the specs or give us a call to talk about your project.
    Quotes requests can take up to 24 hrs to be answered. If you need a quote faster, just mention that in the request.
  • What information do you need to quote a job?
    Since we are a completely custom print shop you can order anything we can make.
    Any size, any quantity, any number of inks, any type of paper.
    Please provide us with the final trim size, number of inks (full color is called 4 color), whether you are printing on 1 side or both sides of the sheet, paper type (brand, color and thickness), how many pages (if applicable), type of binding (if applicable).
    If you don't know exactly what you want/need, give us a call we can talk it through. We are always happy to give suggestions.

    Sample Bid Requests:
    Business Card Size:
    2x3.5
    Inks: 2/2 (this means 2 inks on the front and 2 on the back)
    Paper: 100# Classic Crest Eggshell Cover Solar White
    Qty: 1000
     
    Booklet Size:
    6x9
    # of pages: 8 pages
    Bindery: Saddle Stitch
    Inks: 4/4 (full color throughout)
    Paper: 100# Gloss Coated Text (no separate heavier cover)
    Qty: 250
  • What is your standard turnaround time?
    Most standard print jobs take 5-6 working days from receipt of print ready files and at least 3 days after proof approval.
    Jobs with additional bindery and secondary processes will take 7-10 working days. Letterpress projects take 10 days.
    Please talk to us about your deadline needs, we will always try to accommodate tight timelines if we know what we are dealing with from the start.
  • Can I see a proof of my project before you print?
    Yes, in fact, we require it.
    One round of proofing is included in your quoted price.
  • What kind of paper do you have?
    Since we are a custom print house we literally use hundreds of different papers.
    Spec any paper you would like. If you don't know, give us a call and we can give you some suggestions that will fit your project.
  • What kind of inks do you offer?
    We print in both CMYK and Pantone inks. All of our inks are soy-based and low VOC. Our digital press is toner based and prints only in CMYK, but we offer Pantone color matches for digital runs at an additional charge.
  • How do I send my files?
    We can take a high resolution, print-ready PDF or your native files with images and fonts linked to the file and saved in a separate folder.
    Please send Postscript or Truetype printer & screen fonts.
    If you are sending a PDF, please make sure to embed all of the fonts & images and include an 1/8' on all sides that bleed. Do not subset fonts
    All images should be at least 300 dpi. (dots per square inch)
    All full color images or designs should be converted from RGB (if necessary) and sent as CMYK.
    We can take up to 10MB via email, otherwise send your files via our website. Click here to upload.
  • Do you deliver?
    Yes, we offer free local delivery to Oakland, Berkeley and Emeryville. Further out, a delivery charge will be added.
    We ship nationwide using UPS and internationally using FedEx.